RIVERBEND FARM TERMS & CONDITIONS:

RETURN POLICY

1. Should you wish to cancel any order for product ordered via this website, it must be done prior to our shipment thereof. Cancellation must be done in writing by sending a cancellation request to allison@riverbendfarm.co.za. You will need to provide us with the order reference number; name and surname of the purchaser and date of order. Refund payments will be done via eft into a bank account provided by yourself.

1. If the order you are wanting to cancel has already been shipped, you must request a return within 10 days of receipt thereof. The request must be done in writing  via e mail to allison@riverbendfarm.co.za with details of the order reference number; name and surname of the purchaser and date of order. The return thereof will be arranged at our expense. Once we have received and inspected the returned product and deemed it eligible for a refund, we will process the refund payment into the bank account provided. We can alternatively, ship a replacement product, at our cost, should this course of action be preferable to you.

1. A full refund of any product which, once received, is found not to match the description of such product as ordered, will be entertained, provided the return request is submitted in writing to allison@riverbendfarm.co.za within 10 days of receipt thereof. The order number, name and surname of the purchaser and date of order will be required in the mail.The return thereof will be arranged at our expense and refunds will be processed via eft into a bank account provided by yourself. 

1. You must return to us any unconsumed product provided to you upon our request, if we are obliged by law to recall such product. A full refund of the original purchase price will be granted in exchange for the returned product.The collection of said product will be at our cost. Refund will be processed via eft into a bank account provided by yourself. 

PAYMENT PROCESSORS

We provide paid products and self catering accommodation on our website.In order to do so, we make use of third-party payment processing and accommodation booking platforms viz. Yoco card services and Booking.com.

We will never store your card details as this information is provided directly to our third-party payment processors, whose use of your personal information is governed by their own Privacy Policies. These payment processors have to adhere to standards set out by PCI-DSS as managed by the PCI Security Standards Council.

For more information on booking.com privacy practices, please visit: https://www.booking.com › content › privacy
For more information on yoco.com privacy practices, please visit: https://www.yoco.com › legal